Shipping Policy

Last updated: October 13, 2026

1. Where we ship

Mochitoes™ is made for cozy feet across the United States, our main market. We also ship to many other countries; if your address is supported, you will be able to complete checkout.

2. Shipping cost

Shipping is free on every order, whatever its size. You will never see a shipping charge at checkout.

3. Processing time

Orders are processed within 1–3 business days (Monday to Friday, excluding public holidays). Orders placed on weekends or holidays begin processing on the next business day.

4. Delivery time

Once shipped, orders to the United States are usually delivered within 4–8 business days, depending on your location. Orders to other countries may take longer. These are estimates, not guarantees: carrier delays, severe weather and peak seasons (such as Black Friday and the holidays) can add a few days. If you are buying a gift, we recommend ordering early.

5. Order tracking

When your order ships, we will email you a tracking number and link. Please allow 24–72 hours for tracking information to update. If you order several Mochitoes™ (for example a Couple or Family bundle), they may arrive in separate packages on different days; each package will have its own tracking.

6. Address changes and accuracy

Please double-check your shipping address at checkout. If you need to change it, contact us at mochitoees@gmail.com as soon as possible; we can only update the address before your order ships. We are not responsible for orders delivered to an incorrect address provided by the customer, but we will always do our best to help.

7. Lost, delayed or “delivered but not received” packages

• Tracking shows delivered but you can’t find it: check around your property, with neighbors and your mailroom, and wait 48 hours (carriers sometimes mark parcels as delivered early). If it still hasn’t appeared, email us and we will open an investigation with the carrier.
• No tracking updates: if your order has not arrived within 10 business days after the estimated delivery window, contact us and we will send a replacement or issue a full refund.

8. Returned to sender

If a package is returned to us because of an incorrect or incomplete address, or because it was not collected, we will contact you to arrange reshipment or a refund of the product price.

9. Duties and taxes

Orders shipped outside the United States may be subject to import duties, taxes or fees charged by the destination country. These charges are the customer’s responsibility, as we have no control over them.

10. Contact

Questions about shipping? Email us at mochitoees@gmail.com with your order number and we’ll be happy to help.