Contact Us
Questions about your order, your Mochitoes™ or our 30-day money-back guarantee? We’re a small, friendly team and we’re happy to help.
Email: mochitoees@gmail.com
Support hours: Monday to Friday
Response time: we aim to reply within 24–48 hours (business days).
Before you write
- Include your order number (for example #1001) and the email you used at checkout.
- For a damaged or faulty item, attach a photo or short video — it lets us fix things much faster.
- Want to change your shipping address or cancel? Write to us as soon as possible, before your order ships.
Helpful pages
- Shipping Policy — processing and delivery times, tracking.
- Refund & Return Policy — how our 30-Day Money-Back Guarantee works.
- Safety & Care — how to use and clean your Mochitoes™.
Or send us a message using the form below: